Privacy Policy

Your privacy is important to us. It is Metanomic™’s policy to respect your privacy and  comply with any applicable law and regulation regarding any personal information we may  collect about you, including across our platforms https://www.metanomic.net/ , https:// app.metanomic.cloud/ website/platform/API as well as any other mobile website or  mobile application related to us.

Personal information is any information about you which can be used to identify you. This  includes information about you as a person (such as name, address, and date of birth),  your devices, payment details, and even information about how you use a website or an  online service.

In the event our website/platform/API contains links to third-party sites and services,  please be aware that those sites and services have their own privacy policies. After  following a link to any third-party content, you should read their posted privacy policy  information about how they collect and use personal information. This Privacy Policy  does not apply to any of your activities after you leave our site.

This policy is effective as of 01 January 2022.

Last updated: 20 July 2022

Information We Collect

Information we collect falls into one of two categories: ‘voluntarily provided’ information  and ‘automatically collected’ information.

‘Voluntarily provided’ information refers to any information you knowingly and actively  provide us when using or participating in any of our services and promotions. ‘Automatically collected’ information refers to any information automatically sent by your  devices in the course of accessing our services.

How we use your data

We do not sell, trade, or provide your data to any third party. Any data you provide to us (for the purposes of fulfilling a product and/or service),

Log Data

When you visit our “Platform”, our servers may automatically log the standard data  provided by your web browser. It may include your device’s Internet Protocol (IP) address,  your browser type and version, the pages you visit, the time and date of your visit, the  time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically  collect data about the error and the circumstances surrounding its occurrence. This data  may include technical details about your device, what you were trying to do when the  error happened, and other technical information relating to the problem. You may or may  not receive notice of such errors, even in the moment they occur, that they have occurred,  or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it  may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information — when you contact us — which may include one  or more of the following:

  • Name
  • Email
  • Job Title

Transaction Data

Transaction data refers to data that accumulates over the normal course of operation on  our platform. This may include transaction records, stored files, user profiles, analytics  data and other metrics, as well as other types of information, created or generated, as  users interact with our services.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for  doing so. In which instance we only collect personal information that is reasonably  necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our  “Platform”:

  • Register
  • Purchase a subscription
  • Use a mobile device or web browser to access our content
  • Contact us via email, social media, or on any similar technologies • When you mention us on social media

We may combine voluntarily provided and automatically collected personal information  with general information or research data we receive from other trusted sources. For  example, If you provide us with your location, we may combine this with general  information about currency and language to provide you with an enhanced experience of  our site and service.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information,  we will protect it within commercially acceptable means to prevent loss and theft, as well  as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we  advise that no method of electronic transmission or storage is 100% secure and no one  can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring  the security of your own information within the bounds of our services. For example,  ensuring you do not make your personal information publicly available via our platform.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may  depend on what we are using your information for, in accordance with this privacy policy.  For example, if you have provided us with personal information such as an email address  when contacting us about a specific enquiry, we may retain this information for the  duration of your inquiry remaining open as well as for our own records so we may  effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details  that identify you.

However, if necessary, we may retain your personal information for our compliance with a  legal, accounting, or reporting obligation or for archiving purposes in the public interest,  scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our services directly at children under the age of 18 and we do not  knowingly collect personal information about children under 18.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

  • a parent, subsidiary or affiliate of our company
  • third-party service providers for the purpose of enabling them to provide their services including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators • our employees, contractors, and/or related entities
  • our existing or potential agents or business partners
  • credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for services we have provided to you
  • courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
  • third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
  • third parties to collect and process data
  • an entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

  • Google Analytics

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect,  hold, use, and disclose your personal information in accordance with this privacy policy.  You do not have to provide personal information to us, however, if you do not, it may  affect your use of our “Platform” or the products and/or services offered on or through it. Information from third parties: If we receive personal information about you from a third  party, we will protect it as set out in this privacy policy. If you are a third party providing  personal information about somebody else, you represent and warrant that you have such  person’s consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal  information for direct marketing purposes, you may change your mind at any time by  contacting us using the details below.

Access: You may request details of the personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of  date, incomplete, irrelevant, or misleading, please contact us using the details provided in  this privacy policy. We will take reasonable steps to correct any information found to be  inaccurate, incomplete, misleading, or out of date.

Non-discrimination: We will not discriminate against you for exercising any of your rights  over your personal information. Unless your personal information is required to provide  you with a particular service or offer (for example processing transaction data), we will not  deny you goods or services and/or charge you different prices or rates for goods or  services, including through granting discounts or other benefits, or imposing penalties, or  provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of  any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish  to make a complaint, please contact us using the details below and provide us with full  details of the alleged breach. We will promptly investigate your complaint and respond to  you, in writing, setting out the outcome of our investigation and the steps we will take to  deal with your complaint. You also have the right to contact a regulatory body or data  protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our email database or opt-out of communications  (including marketing communications), please contact us using the details provided in this  privacy policy, or opt-out using the opt-out facilities provided in the communication. We  may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use ‘cookies’ to collect information about you and your activity across our site. A  cookie is a small piece of data that our “Platform” stores on your computer, and accesses  each time you visit, so we can understand how you use our site. This helps us serve you  content based on preferences you have specified.

Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or  enter bankruptcy, we would include data, including your personal information, among the  assets transferred to any parties who acquire us. You acknowledge that such transfers  may occur, and that any parties who acquire us may, to the extent permitted by  applicable law, continue to use your personal information according to this policy, which  they will be required to assume as it is the basis for any ownership or use rights we have  over such information.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business  processes, current acceptable practices, or legislative or regulatory changes. If we decide  to change this privacy policy, we will post the changes here at the same link by which you  are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or  opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for Australian Privacy Act Compliance (AU)  International Transfers of Personal Information

Where the disclosure of your personal information is solely subject to Australian privacy  laws, you acknowledge that some third parties may not be regulated by the Privacy Act  and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such  third party engages in any act or practice that contravenes the Australian Privacy  Principles, it would not be accountable under the Privacy Act, and you will not be able to  seek redress under the Privacy Act.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance  (EU)

Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for  their own purposes (known as “data controllers”) and organizations that process personal  information on behalf of other organizations (known as “data processors”). We,  Metanomic™, located at the address provided in our Contact Us section, are a Data  Processor with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do  so. In which case, we will collect and use your personal information lawfully, fairly and in a  transparent manner. If we seek your consent to process your personal information, and  you are under 16 years of age, we will seek your parent or legal guardian’s consent to  process your personal information for that specific purpose.

Our lawful bases depend on the services you use and how you use them. This means we  only collect and use your information on the following grounds:

Consent From You

Where you give us consent to collect and use your personal information for a specific  purpose. You may withdraw your consent at any time using the facilities we provide;  however this will not affect any use of your information that has already taken place.  When you contact us, you may consent to your name and email address being used so  we can respond to your enquiry. While you may request that we delete your contact  details at any time, we cannot recall any email we have already sent. If you have any  further enquiries about how to withdraw your consent, please feel free to enquire using  the details provided in the Contact Us section of this privacy policy.

Performance of a Contract or Transaction

Where you have entered into a contract or transaction with us, or in order to take  preparatory steps prior to our entering into a contract or transaction with you. For  example, if you purchase a service, or subscription from us, we may need to use your  personal or company and payment information in order to process and deliver your order.

Our Legitimate Interests

Where we assess it is necessary for our legitimate interests, such as for us to provide,  operate, improve and communicate our services. We consider our legitimate interests to  include research and development, understanding our audience, marketing and  promoting our services, measures taken to operate our services efficiently, marketing  analysis, and measures taken to protect our legal rights and interests.

Compliance with Law

In some cases, we may have a legal obligation to use or keep your personal information.  Such cases may include (but are not limited to) court orders, criminal investigations,  government requests, and regulatory obligations. If you have any further enquiries about  how we retain personal information in order to comply with the law, please feel free to  enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the European  Economic Area (EEA) to countries outside the EEA will be protected by appropriate  safeguards, for example by using standard data protection clauses approved by the  European Commission, or the use of binding corporate rules or other legally accepted  means.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal  information if (i) you are concerned about the accuracy of your personal information; (ii)  you believe your personal information has been unlawfully processed; (iii) you need us to  maintain the personal information solely for the purpose of a legal claim; or (iv) we are in  the process of considering your objection in relation to processing on the basis of  legitimate interests.

Objecting to processing: You have the right to object to processing of your personal  information that is based on our legitimate interests or public interest. If this is done, we  must provide compelling legitimate grounds for the processing which overrides your  interests, rights, and freedoms, in order to proceed with the processing of your personal  information.

Data portability: You may have the right to request a copy of the personal information we  hold about you. Where possible, we will provide this information in CSV format or other  easily readable machine format. You may also have the right to request that we transfer  this personal information to a third party.

Deletion: You may have a right to request that we delete the personal information we  hold about you at any time, and we will take reasonable steps to delete your personal  information from our current records. If you ask us to delete your personal information, we  will let you know how the deletion affects your use of our “Platform” or products and  services. There may be exceptions to this right for specific legal reasons which, if  applicable, we will set out for you in response to your request. If you terminate or delete  your account, we will delete your personal information within 30 days of the deletion of  your account. Please be aware that search engines and similar third parties may still  retain copies of your personal information that has been made public at least once, like  certain profile information and public comments, even after you have deleted the  information from our services or deactivated your account.

Additional Disclosures for California Compliance (US)

Under California Civil Code Section 1798.83, if you live in California and your business  relationship with us is mainly for personal, family, or household purposes, you may ask us  about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy  policy with “Request for California privacy information” in the subject line. You may make  this type of request once every calendar year. We will email you a list of categories of  personal information we revealed to other organisations for their marketing purposes in  the last calendar year along with their names and addresses. Not all personal information  shared in this way is covered by Section 1798.83 of the California Civil Code.

Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell “Platform”s that you do  not want to have your online activities tracked. At this time we do not respond to browser  “Do Not Track” signals.

We adhere to the standards outlined in this privacy policy ensuring we collect and  process personal information lawfully, fairly, transparently and with legitimate, legal  reasons for doing so.

Cookies and Pixels

At all times you may decline cookies from our site if your browser permits. Most browsers  allow you to activate settings on your browser to refuse the setting of all or some cookies.  Accordingly, your ability to limit cookies is based only on your browser’s capabilities.  Please refer to the Cookies section of this privacy policy for more information.

CCPA-permitted financial incentives

In accordance with your right to non-discrimination, we may offer you certain financial  incentives permitted by the CCPA that can result in different prices, rates, or quality levels  for the services we provide.

Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your  personal information and we will provide written terms that describe clearly the nature of  such an offer. Participation in a financial incentive program requires your prior opt-in  consent, which you may revoke at any time.

Right to Know and Delete

If you are a California resident, you have rights to delete your personal information we  collected and know certain information about our data practices in the preceding 12  months. In particular, you have the right to request the following from us:

  • The categories of personal information we have collected about you; • The categories of sources from which the personal information was collected; • The categories of personal information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
  • The business or commercial purpose for collecting or selling the personal information; and
  • The specific pieces of personal information we have collected about you. To exercise any of these rights, please contact us using the details provided in this privacy policy.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the  following details:

Metanomic LTD
101 Rose Street South Lane
Edinburgh, Scotland EH2 3JG
Scotland

[email protected]

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